Smart Classifier FAQs.

Smart Classifier is an information governance system that helps organisations understand, manage and act on large volumes of content across SharePoint, OneDrive, Teams, file shares and legacy systems. It helps organisations identify content that should be retained, protected, migrated or disposed of.

Organisations typically use Smart Classifier to address challenges such as:

• Large volumes of legacy content

• Poor findability and search results

• Retention and disposal programmes

• Privacy and information risk reviews

• OneDrive management

• Migration preparation

• Reducing redundant, obsolete and trivial (ROT) content

• Preparing information for Microsoft Copilot and AI initiatives

Smart Classifier uses the AIAC (AI Autoclassification) engine to analyse content and generate metadata at scale. Depending on your requirements, this can include business classifications, summaries, privacy indicators, business value assessments, and retention guidance.

AIAC (AI Autoclassification) is the classification engine that powers Smart Classifier. It analyses content and generates metadata that helps organisations understand what information they hold and what actions may be appropriate.

Smart Classifier can work with content held in:

• OneDrive

• Microsoft Teams

• SharePoint (coming soon)

• File shares (coming soon)

Yes. Smart Classifier can identify privacy indicators, sensitive information, and other risk-related metadata to help organisations understand and manage information risk.

Yes. By enriching content with additional metadata such as classifications and summaries, Smart Classifier can help organisations improve search outcomes and locate information more easily.

Yes. Smart Classifier can help organisations assess content held in OneDrive, including content owned by former employees, making it easier to retain, move, protect, or dispose of information appropriately.

Yes. Trusted AI starts with trusted information. Smart Classifier helps organisations understand what information they hold, identify risks, and improve information governance before implementing AI initiatives.

No. Smart Classifier provides classifications and metadata to support decision-making. Your organisation remains responsible for deciding what action should be taken and approving any disposal activities.

Accuracy depends on the content being analysed and the outcomes you're trying to achieve. Smart Classifier uses an iterative approach that includes testing, validation, and refinement before larger-scale processing is undertaken.

Yes. At Golden Plains Shire Council, Smart Classifier was used to classify almost 800,000 property files. The project achieved approximately 90% production accuracy and identified around 200,000–240,000 files suitable for defensible disposal review.

Smart Classifier operates using Microsoft Azure-based processing. Security and data handling documentation is available to support privacy, security, and technical reviews as part of project planning.

Pricing depends on factors such as content volume, classification requirements, testing requirements, and any additional implementation services required. An assessment workshop helps determine the appropriate scope and investment.

Start with an assessment workshop. Together we'll explore the information problem you're trying to solve, the content involved, the business outcomes you're seeking and whether Smart Classifier is the right fit for your organisation.