Technical Services and Support

Expertise ‘on tap’ to design, maintain, manage and improve your Microsoft 365 environment

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How can we help you?


We're not here to leave you high and dry with your new modern workplace, if you don't have an inhouse administrator or would like ongoing access to expertise in 365 training, consultancy, technical services and information management, we can support you.

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Scheduled Monitoring

Peace of mind with weekly checks and a monthly written report

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Technical support calls

Expertise on tap to resolve your problems or provide ad-hoc advice

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Support availability

Regular, after hour, or on demand technical support to suit your business

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General problems and queries

Advice and problem solving for all aspects. Also on-premise SharePoint support, training and coaching

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Systems Architecture

New designs or upgrades drawing on proven expertise

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Workflow, forms & business processes

Analysis, design, build and go-live. Includes Nintex, Power Apps & Flow

What is an SLA and why do we need one?


A Service Level Agreement, SLA, ensures your modern workplace receives regular maintenance, improvements and reporting without the need for an inhouse administrator.


We see it all the time - an organisation rolls out workspaces, runs some training sessions, and then calls the project a success. But do they really know if users are adopting their new workspace? Or will the real picture become clear only when documents are no longer findable, a security breach impacts the bottom line, or users have quietly gone back to using their local drives - ultimately leaving them with a new and expensive cloud-based mess.


An SLA ensures that you are simplifying access to information and strengthening information management while at the same time increasing security and consistency to lower risk.

A quarterly review of your 365 SharePoint and related apps with a focus on adoption and security

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Benefits & flexibility of an SLA

Service Level Agreements (SLA) or as and when needed (time/materials), our expert team is always here for you. 

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Service Management

Dedicated customer success team with service delivery management 

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Service level targets

Response and resolution timeframes agreed

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Ticket prioritizations & standards set

Support metrics are clear between IL and your own internal IT timeframes 

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First touch

For email and queue management cost is included in operational support fees

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Scheduled Reporting

Gives you oversight of your data, security and utilisation across SharePoint, OneDrive and Teams 

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Allocated Budget

Can be used to pay for support services, training or professional services

What customers say

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Talk to an Expert

Get put in touch with one of our technical experts and let's talk about how we can support your business.