Technical Services and Support

Expertise ‘on tap’ to design, maintain, manage and improve your Microsoft 365 environment

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Why work with us?

 

You’ve moved your files into SharePoint and OneDrive but don’t have an inhouse administrator.

 

You’ve implemented your 365 migration. What next? 

 

You need access to a variety of resource types and expertise in 365 training, consultancy, technical services and information management. 

 

A Microsoft 365 technology partner that can provide advice, valued insights and ongoing support for your business. 

What we do

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Scheduled monitoring

Peace of mind with weekly checks and a monthly written report

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Support availability

Regular, after hour, or on demand technical support to suit your business

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Systems Architecture

New designs or upgrades drawing on proven expertise

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Technical support calls

Expertise on tap to resolve your problems or provide ad-hoc advice

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General problems and queries

Advice and problem solving for all aspects. Also on-premise SharePoint support, training and coaching

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Workflow, forms and business processes

Analysis, design, build and go-live. Includes Nintex, Power Apps & Flow

Benefits and flexibility of SLA

Service Level Agreements (SLA) or as and when needed (time/materials), our expert team is always here for you. 

 

  • Service management, dedicated customer success team with service delivery management 
  • Service level targets, response and resolution timeframes agreed 
  • Ticket prioritisation and standards set, support metrics are clear between IL and your own internal IT timeframes 
  • First touch for email and queue management cost is included in operational support fees 
  • A scheduled report which gives you oversight of your data, security and utilisation across SharePoint, OneDrive and Teams 
  • An allocated budget which can be used to pay for support services, training or professional services 

Operational Support Fee: Office 365 support engineer available at standard consulting rates for support cases 8:30am – 5pm, Monday to Friday (excluding public and statutory holidays). An operational support fee ensures that you have access to dedicated resources, response times and delivery timeframes. 

Support Case Resolution and Advisory ServicesResolving incidents and requests raised through a formal support case procedure.  

Scheduled Reporting Services: This will take the form of a health, adoption, security and governance check (e.g. storage resource quotas, sharing, user profile service). We review search query data, compile, and advise configuration enhancements to improve findability withing your SharePoint. 

A quarterly review of your 365 SharePoint and related apps with a focus on adoption and security

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Benefits & flexibility

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Peace of mind

Immediate expertise, no matter what's happened or is being considered

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Resources on tap

Why have expensive full-time deep expertise in-house?

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Choose your service model

Service Level Agreement or on demand - we'll fit your needs and your budget

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Mix and match

Technical support, system architecture, information architecture, record keeping, user support, training, change management, workflow

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Budget flexibility

SLA's allow funds to be allocated in advance and time not spent passed forward, leaving you equipped for emergencies

What customers say

DIY

Do it yourself - iWorkplace customers get free access, forever, to our community.

 

Access iWorkplace manuals and documentation. Save time and money with our support wiki. Meet your peers on our discussion board.

Talk to an Expert

Get put in touch with one of our technical experts and let's talk about how we can support your business.