LEARN HOW TO:
Engage with users no matter what their learning or behaviour style is, so they learn the best ways of using the system.
Resolve opposing views. Gridlocks bring business improvement to a standstill. Learn how to identify and work through them to get things back on track.
Work effectively with key stakeholders so they provide you and users with the support, backup and resources you need.
Get the governance model right so your system stays under control, but still flexible and responsive to changing user and business needs.
Find floorwalkers – recruit, train, support and keep them.
