Learn more about what we do
Looking for more information about us and the kind of work we do? Check out our 'What we do' page for more information.
Customer Success Agent
About the role
We have a need for a Tier 1 Support Technician to provide internal and external support for these products and our own applications. You’ll be joining a world-class team, delivering world-class service to our customers.
Your role will have plenty of variety including:
Prepare solution status reports in collaboration with other team members, so that everyone is kept informed, and we can share our smarts internally and with our customers.
Contribute to SharePoint installations for customers.
Triage and resolve support calls for on-premise and online SharePoint customers.
Complete add/change/remove requests for customers and Information Leadership.
What you get
Value-driven culture
We are driven by our values: team players, thriving, challenging ourselves, generous, great experience, and reliable.
Meaningful work
Help make work better for organisations across Aotearoa.
Variety
Work with a range of small and large customers in both the private and public sectors.
Competitive salary
We appreciate the value you will contribute to our team.
Flexibility
Life is flexible and we ensure your work can be too with flexible working and work from home arrangements.
Paid study time
We offer paid study time to help you gain Microsoft Certifications.
Central offices
Enjoy a modern working environment centrally located offices in Auckland, Wellington, Christchurch and Dunedin.
About you
Whether some or all of the following sound like you, we'd love to hear from you to discuss how you might fit into our team.
Working knowledge of Microsoft 365, Teams and SharePoint.
Experience in triaging, diagnostics and resolution of customer issues.
Experience in managing a support workload queue.
Welcome feedback as a learner and is motivated by personal growth.
Able to establish natural and genuine relationships with our customers through great experiences and outcomes.
Ability to communicate clearly and concisely verbally and in writing.
Flexibility and a 'can do' attitude.