Technical Services and Support
Expertise ‘on tap’ to design, maintain, manage and improve your Office 365 environment
Here for you
Service Level Agreements (SLA) or as and when needed (time/materials), our expert team is always here for you
What we do
Peace of mind with weekly checks and a monthly written report
Regular, after hour, or on demand technical support to suit your business
New designs or upgrades drawing on proven expertise
Technical support calls
Expertise on tap to resolve your problems or provide ad-hoc advice
General problems and queries
Advice and problem solving for all aspects. Also on-premise SharePoint support, training and coaching
Workflow, forms and business processes
Analysis, design, build and go-live. Includes Nintex, Power Apps & Flow
Benefits & flexibility
Peace of mind
Immediate expertise, no matter what's happened or is being considered
Resources on tap
Why have expensive full-time deep expertise in-house?
Choose your service model
Service Level Agreement or on demand - we'll fit your needs and your budget
Mix and match
Technical support, system architecture, information architecture, record keeping, user support, training, change management, workflow
SLA's allow funds to be allocated in advance and time not spent passed forward, leaving you equipped for emergencies
What customers say
Huge thank you to entire technical team. While often under pressure, you are all level headed and great at what you do. I feel very well supported - you guys make our busy and somewhat high-pressure jobs easier and this is much appreciated.
Over the last half decade I have always found Information Leadership excellent to deal with. Their staff are always helpful, highly skilled, and armed with up-to-date knowledge. The enterprise class platforms they have architected and installed for us are both robust and secure, and have never let us down.
Information Leadership has been supporting our SharePoint platform for the last 3 years, we have been very pleased with the support they have provided their support site is easy to use and the response from their support is always quick.
We have found their support team is proactive and will either fix an issue out right if they can or take a collaborative approach, working with our IT Operations and Applications teams where needed to resolve issues affecting SharePoint.
Our Information Leadership SLA has often been a lifesaver - a number of quite complex changes or fixes that have been in the “too hard basket” for quite some time were quickly, patiently and effectively resolved by Ivan and others in the IL team.
Their skill set always goes beyond what is in scope e.g. having to produce a pretty gnarly Nintex workflow to meet demanding end-user requirements.
Having the SLA there is definitely peace of mind for any minor SharePoint changes that need to be done quickly and efficiently.