Technical Services and Support

Expertise ‘on tap’ to design, maintain, manage and improve your Microsoft 365 environment

hero - A Office 365 technical support consultant with a headset helping a New Zealand customer

How can we help you?

 

We're not here to leave you high and dry with your new modern workplace, if you don't have an inhouse administrator or would like ongoing access to expertise in 365 training, consultancy, technical services and information management, we can support you.

Calendar teal shadow

Scheduled Monitoring

Peace of mind with weekly checks and a monthly written report

phone teal shadow

Technical support calls

Expertise on tap to resolve your problems or provide ad-hoc advice

smiley teal shadow

Support availability

Regular, after hour, or on demand technical support to suit your business

Query teal shadow v2

General problems and queries

Advice and problem solving for all aspects. Also on-premise SharePoint support, training and coaching

Architecture Drawing teal shadow v2

Systems Architecture

New designs or upgrades drawing on proven expertise

Workflow teal shadow

Workflow, forms & business processes

Analysis, design, build and go-live. Includes Nintex, Power Apps & Flow

What is an SLA and why do we need one?

 

A Service Level Agreement, SLA, ensures your modern workplace receives regular maintenance, improvements and reporting without the need for an inhouse administrator.

 

We see it all the time - an organisation rolls out workspaces, runs some training sessions, and then calls the project a success. But do they really know if users are adopting their new workspace? Or will the real picture become clear only when documents are no longer findable, a security breach impacts the bottom line, or users have quietly gone back to using their local drives - ultimately leaving them with a new and expensive cloud-based mess.

 

An SLA ensures that you are simplifying access to information and strengthening information management while at the same time increasing security and consistency to lower risk.

A quarterly review of your 365 SharePoint and related apps with a focus on adoption and security

wide - someone taking notes on their laptop during an Office 365 workshop or course

Benefits & flexibility of an SLA

Service Level Agreements (SLA) or as and when needed (time/materials), our expert team is always here for you. 

Customer support teal shadow v2

Service Management

Dedicated customer success team with service delivery management 

Target teal shadow v2

Service level targets

Response and resolution timeframes agreed

Clock teal shadow v2

Ticket prioritizations & standards set

Support metrics are clear between IL and your own internal IT timeframes 

Touch teal shadow v2

First touch

For email and queue management cost is included in operational support fees

Report Teal shadow v2

Scheduled Reporting

Gives you oversight of your data, security and utilisation across SharePoint, OneDrive and Teams 

Wallet teal shadow v2

Allocated Budget

Can be used to pay for support services, training or professional services

What customers say

Join our Resource Centre

Looking for more information? Join our Resource Centre to gain access to webinars, whitepapers, case studies and more.

Talk to an Expert

Get put in touch with one of our technical experts and let's talk about how we can support your business.