Are you tired of being asked to fix your organisation’s information mess? Do you feel nervous about all the tales of system and project failure? Don’t you wish you knew how to get started?

With a pragmatic strategy or roadmap you can go home at night confident that you have a plan that you, your manager and the staff around you all understand and believe in.

Through many assignments, we have helped IM professionals and leaders understand how Enterprise Content Management (ECM) can make a big difference.

The "virtual workplace" model shown below, is one of a number of models we use in strategy and design work. It legitimises a wide range of information needs people have that today are probably catered for in separate and unconnected ways. This results in people working harder, not smarter and increased risk, hassle and cost.

Our strategy and roadmap assignments are customised to your situation and needs. They can cover:

Connection between business drivers and ECM Identifying your key business drivers, issues and goals, and getting clarity on what existing systems or new/other technologies can do to move you forward. Effectiveness of information and knowledge use today Assessing by observation, interview and surveys, how effective your organisation is, compared to others, and what the key disablers are that need to be addressed. Information and knowledge vision Forming through a workshop process your vision for the role of information and knowledge in your organisation's success. Strawman of future options and ways of working Creating mockups and presentation material to socialise the ideas and choice points on what the future could look like. This effectively gets the change management process off to a great start, and helps ensure the strategy and roadmap are well grounded and practical. Role of the "intranet" Intranets are often unloved and of limited value because they are disconnected from business-as-usual. Our models, examples and thinking can help put the intranet in perspective as a critical know-how and know-who tool for your organisation. Roadmap and budget choices Creating a high level roadmap, with key deliverables and outcomes, as well as creating a spreadsheet with costing options. Assessment of current systems, roles, support structures Using the virtual workplace model and other tools to identify the impact different systems, teams, processes and roles are having in how information and knowledge are managed. This lays the groundwork for changes needed. Self sufficiency options Reviewing your internal system skills and comparing these with different implementation strategies. These can range from "turn-key" externally supported right through to full knowledge transfer and self sufficiency. The strategy highlights the pros and cons of different approaches. Infrastructure & system options This can include what systems will form the future blueprint, and how they interact. It can also include system architecture for more complex environments (e.g. intranet, internet, extranet sharing of common content). Governance options What roles, policies and measures are needed to manage the implementation at technical, information architecture, support, training and business-as-usual usage levels. Change Management Whatever your system, it's unlikely that staff will just flock to it! The strategy and roadmap can use our proven change management methodology. This includes behaviour change models to form a communication, training, monitoring and enforcement framework suited to your culture. Recordkeeping The strategy can be underpinned by compliance and business risk drivers. Often while "recordkeeping" may be seen as an "extra" we have to do, good retention and disposal of content can aid findability of key know-how and business critical documents, while removing the less important content (and saving storage costs) on a regular basis.