Enterprise Content Management (ECM) Trends
The days of standalone EDRMS and intranet are over
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GLOBAL TREND: TRANSITION TO ECM
The last three years has seen the most significant changes ever in the EDRMS and ECM space.
Our model below summarises our view on the gradual phase out of existing low and
high technology platforms that is underway and the rise of true ECM - the ability to manage all
unstructured information, including the social context, in ways not practical before.
Contact us to get our February 2010 newsletter
on our thinking and our eight key ideas to embed in your strategy refresh...
- Think "foundation implementations" and "progressive roll-out" not "big bang"
- Legitimise allowing for and managing third party content (eg project/partner collaboration)
- Know-how, know-who should be a top priority, with the emphasis on usable and useful content
- Governing and legitimising collaboration/web 2.0 is a "must-have"
- Floorwalking (proactive support) as a key tactic
- Turning cloud services and apps into "deliberate knowledge instruments"
- Integrate enterprise search/BI and overall information metadata design
- Harness and empower your enthusiasts
Our "VIRTUAL WORKPLACE: model
When doing reviews, IM strategies and assisting in system selection,
we often use our "virtual workplace" model. This puts into the same context the various information and knowledge needs that people have.
Doing this allows for the selection, design and change processes to treat all these needs as legitimate (but not equal). For an ECM approach, all four quadrants of the model can usually be met well. Either way, system selection, integration, change processes and information design can then be aligned to this.
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